Frequently Asked Questions
Everything you need to know about NuanXinYu
What is NuanXinYu?
NuanXinYu is an AI-powered wellness platform that combines ancient Eastern wisdom with modern technology. We offer personalized guidance through four specialized AI advisors covering holistic wellness, digestive health, sleep and stress management, and beauty and vitality.
Is NuanXinYu free?
We offer a free tier with 10 AI chat messages per day and access to free articles. Premium subscriptions (Monthly $9.90 / Yearly $99) unlock unlimited messages, all articles, personalized plans, and priority support.
Is this medical advice?
No. NuanXinYu provides general wellness and educational content based on Traditional Eastern Medicine principles. Our AI advisors are not licensed medical professionals and do not provide medical diagnoses, treatments, or prescriptions. Always consult a qualified healthcare provider for medical concerns.
Who are the AI advisors?
We have four AI wellness advisors: Luna (Chief Wellness Advisor - overall health and TCM principles), Maya (Digestive Health Expert - spleen and stomach health), Aria (Sleep and Stress Specialist - sleep quality and stress management), and Zara (Beauty and Vitality Coach - skin, hair, and energy).
Is my data private?
Your chat conversations are stored locally in your browser using localStorage. We do not transmit your health information to our servers. Account information and subscription data are encrypted and stored securely. See our Privacy Policy for details.
How do I cancel my subscription?
You can cancel your subscription at any time from your Dashboard. Your access will continue until the end of your current billing period. We also offer a 30-day money-back guarantee if you are not satisfied.
Does NuanXinYu support multiple languages?
Yes! NuanXinYu currently supports English and Chinese (Simplified). You can switch between languages using the toggle button in the top navigation bar.
How can I contact support?
You can reach us at 935588253@qq.com. We aim to respond within 24 hours.